Directly after purchasing your ticket, you will receive two emails from StagePilot. One is a receipt for your purchase, the other includes instructions on how to log into the event. StagePilot will also send reminders leading up to the event.

An email was sent from noreply@events.stagepilot.com with your login info after you purchased your ticket(s). Please check your SPAM folder and mark it as Not Spam or Not Junk to be sure you receive future communications. If you don’t see it, shoot us an email at support@stagepilot.com.

You can watch the event on a computer, smartphone, tablet, or smart TV. Please be sure your browser is up to date and you have a stable internet connection. Here’s a list of our supported browsers.

Please take a look at these troubleshooting tips. We recommend using the latest version of Google Chrome. We also recommend clearing your cache and cookies if you are already on the most updated version of your browser. If you're still having trouble, contact us at support@stagepilot.com.

You can cast to a Chromecast device from the Google Chrome browser or use AirPlay to watch on Apple TV from the Safari browser. See below for further instructions.

Chromecast
Apple TV

Once you have redeemed your code, you'll automatically be routed to the stream and can remain logged in to access the show at any time until the end of the rewatch period. If you log out, you can use the same 8 digit code to log back in and access the show. If you have to refresh or lose connection in the middle of the stream, you will resume where you left off once you rejoin.

Codes can only be used by one person. Any codes found to be shared will be voided.

We're here to help! Contact us any time at support@stagepilot.com.