• Candlenights Livestream Ticket

    Candlenights Livestream Ticket

    Candlenights Livestream Ticket

    £14.00 GBP
    £14.00 GBP

    £11.00 GBP + £3.00 GBP platform fee

    BUY NOW
  • Harmony House Donation

    Harmony House Donation

    Harmony House Donation

    From £1.00 GBP
    From £1.00 GBP

    BUY NOW
  • PREORDER: Merch Bundle

    PREORDER: Merch Bundle

    PREORDER: Merch Bundle

    £27.00 GBP
    £27.00 GBP

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  • PREORDER: Poster

    PREORDER: Poster

    PREORDER: Poster

    £16.00 GBP
    £16.00 GBP

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  • PREORDER: Ornament

    PREORDER: Ornament

    PREORDER: Ornament

    £16.00 GBP
    £16.00 GBP

    BUY NOW

FAQs

How do I access the stream?

Directly after purchasing your ticket, you will receive two emails from StagePilot. One is a receipt for your purchase, the other includes instructions on how to log into the event. StagePilot will also send reminders leading up to the event.

I haven't received my link or code.

An email was sent from noreply@events.stagepilot.com with your login info after you purchased your ticket(s). Please check your SPAM folder and mark it as Not Spam or Not Junk to be sure you receive future communications. If you don’t see it, shoot us an email at support@stagepilot.com.

Which device and browser can I use to watch the event?

You can watch the event on a computer, smartphone, tablet, or smart TV. Please be sure your browser is up to date and you have a stable internet connection. Here’s a list of our supported browsers.

I need help accessing the event.

Please take a look at these  troubleshooting tips. We recommend using the latest version of Google Chrome. We also recommend clearing your cache and cookies if you are already on the most updated version of your browser. If you're still having trouble, contact us at support@stagepilot.com.

Can I watch the event on my TV?

You can cast to a Chromecast device from the Google Chrome browser or use AirPlay to watch on Apple TV from the Safari browser. See below for further instructions.

Chromecast
Apple TV

How do I rewatch the show?

Once you have redeemed your code, you'll automatically be routed to the stream and can remain logged in to access the show at any time until the end of the rewatch period. If you log out, you can use the same 8 digit code to log back in and access the show. If you have to refresh or lose connection in the middle of the stream, you will resume where you left off once you rejoin.

Can I share my code?

Codes can only be used by one person. Any codes found to be shared will be voided.

What if I have more questions?

We're here to help! Contact us any time at support@stagepilot.com.

Purchasers will receive an email from StagePilot containing a link to the event and a unique 8-digit access code. All sales are final. If you experience technical issues while accessing the streaming event, you must contact StagePilot support before the rebroadcast period ends. DO NOT SHARE YOUR UNIQUE ACCESS CODE, it can only be used on one device. Any codes found to be shared will be voided. In order to watch the streaming event, you will need a modern device and browser and a stable internet connection. The streaming event includes a live chat. Any discussion, language, or conversation deemed to be inappropriate by StagePilot will be removed. StagePilot reserves the right to remove any users from the streaming event at its sole discretion. Recording, sharing, or downloading the event is strictly prohibited. StagePilot reserves the right to reschedule any event at any time. If the event is rescheduled, your original ticket will remain valid for the new broadcast date. If an event is canceled, a refund will be processed via your original method of purchase. Talent subject to change. This event and its livestream are protected by copyright law. All rights are reserved. Unauthorized reproduction, distribution, transmission, or capture of the livestream, including but not limited to screenshots, screen recordings, photos, video captures, downloads, or any other form of recording, is strictly prohibited. Violators may be subject to legal action.